The Enterprise Sales Playbook

Sales Craft

Proven Tips & Tactics to Elevate Your Sales Success


Master the fundamentals that drive real sales results in demanding industries. A concise, actionable guide for sales professionals looking to excel in complex enterprise environments—from healthcare and technology to financial services.

Sales Craft

Sales Craft

Proving Tips & Tactics to Elevate your Sales success

Benden McAdams

Benden McAdams

What is Sales Craft?

Sales Craft is about fundamentals and habits. Like having the footwork required to be a good boxer or the knife skills that make a good chef, it's knowing the basics and then executing them. Consistently and deftly.

This concise guide gives you the practical techniques, mental frameworks, and proven approaches that have helped countless sales professionals excel in complex enterprise environments. Whether you're selling to healthcare systems, navigating financial services, or working in high-tech sectors, you'll find valuable insights that can be applied immediately.

What's Inside:

Three critical sections to elevate your sales game

1

ESSENTIALS

Master the fundamentals that form the backbone of effective selling—from time management and reliability to discovery processes and active listening techniques that get customers to reveal what they really need, even in highly regulated environments like healthcare.

2

EXTRAS

Take your skills to the next level with strategies for compressing sales cycles, developing client coaches within complex organizations, conducting effective presentations, and handling negotiations with multi-stakeholder approval processes.

3

THE MENTAL GAME

Develop the philosophical foundation and psychological mindset that separates great sales professionals from the merely good—including authenticity, triangulation in matrix organizations, and the art of saying "no" to the wrong deals.

Practical advice you won't find elsewhere:

Practical advice you won't find elsewhere:

Why experienced buyers—especially in healthcare and pharma—want you to make the sales process structured and clear-cut

Why experienced buyers—especially in healthcare and pharma—want you to make the sales process structured and clear-cut

When and how to actively try to "kill your deal" (and why this counter-intuitive approach works in complex sales environments)

When and how to actively try to "kill your deal" (and why this counter-intuitive approach works in complex sales environments)

The importance of triangulation when selling to large health systems and payers with multiple decision-makers

The importance of triangulation when selling to large health systems and payers with multiple decision-makers

Why "making it look effortless" is critical to establishing trust with clinical and executive stakeholders

Why "making it look effortless" is critical to establishing trust with clinical and executive stakeholders

How to develop internal coaches who can help you navigate complex organizational politics and approval processes

How to develop internal coaches who can help you navigate complex organizational politics and approval processes

The value of the "Big Night" after closing a major deal with cross-functional stakeholders

The value of the "Big Night" after closing a major deal with cross-functional stakeholders

Using smaller, one-on-one conversations instead of large group meetings when selling to busy clinicians and executives

Using smaller, one-on-one conversations instead of large group meetings when selling to busy clinicians and executives

How to handle pricing objections at the eleventh hour from procurement teams and CFOs

How to handle pricing objections at the eleventh hour from procurement teams and CFOs

What readers are saying

What readers are saying

"Sales Craft is a primer for anyone in sales or promotion. Arm yourself with actionable strategies that can be applied for immediate success. I've been in sales all of my life. Trust me, this book will be your blueprint to success!"

Lois Cremer

Professional Speaker

"McAdams breaks down the craft of selling into digestible, actionable components that both novice and veteran salespeople can immediately apply. What sets this book apart is its laser focus on the essential fundamentals of sales success - consistency, follow-up, and authentic human engagement. For sales professionals seeking to elevate their craft through practical, proven techniques rather than theoretical frameworks, this book is an invaluable addition to their professional library."

Bruce Sheer

Co-Founder, Value Pros

About the Author

Brendan McAdams has spent decades in enterprise B2B sales across telecommunications, financial services, and healthcare industries. His experience selling to major health plans like CIGNA, Emblem Health, Aetna, and Horizon BCBS, alongside health systems such as Johns Hopkins and Stanford Medicine, provides a deep well of practical insight.

Beyond his personal selling success with organizations including Merck, Schering-Plough, and Pfizer, he's known for his ability to coach others to achieve breakthrough results in complex sales environments.

He's the co-founder of Expertscape.com and works as a sales coach to startup founders, helping them develop the fundamental skills necessary to win and nurture customers during critical growth stages.

Applicable across industries

While the principles in Sales Craft are drawn from extensive experience in healthcare and other complex markets, they apply universally to any challenging sales environment.

Healthcare

Financial Services

Technology

Pharmaceuticals

Transform your sales approach today

Whether you're selling to healthcare organizations, financial institutions, or technology companies, Sales Craft offers the practical wisdom you need to succeed in today's competitive environment.

Available in paperback and Kindle formats